Privacy Policy — 99bone Casino Philippines

1. Information We Collect

99bone Casino collects various types of information to provide, maintain, protect, and improve our services, to develop new features, and to protect 99bone and our users. The information we collect falls into three primary categories: information you provide to us directly, information we collect automatically, and information we receive from third parties.

1.1 Information You Provide Directly

Account Registration Information

When you create a 99bone Casino account, we collect personal information necessary to establish and verify your identity, comply with regulatory requirements, and provide our services. This includes:

• Personal Identifiers: Full legal name (first name, middle name, last name), date of birth, nationality, and gender
• Contact Information: Email address, mobile phone number, and residential address (street address, barangay, city/municipality, province, postal code)
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers
• Identification Documents: Government-issued ID (passport, driver's license, Philippine National ID, Voter's ID, SSS/GSIS ID), selfie photograph for identity verification, proof of address documents (utility bills, bank statements)
• Financial Information: Payment method details including GCash mobile number, Maya account information, bank account numbers and names, and transaction history

Communication Data

When you contact our Customer Support team via live chat, email, or phone, we collect and retain the content of your communications, including questions, complaints, feedback, and support requests. This also includes any files, screenshots, or documents you share with our support team.

Marketing and Promotional Preferences

We collect information about your communication preferences, including whether you wish to receive promotional emails, SMS messages, push notifications, and other marketing communications from 99bone Casino.

1.2 Information We Collect Automatically

Gaming and Usage Data

We automatically collect information about your gaming activity and use of our services, including:

• Gaming Activity: Games played, bet amounts, wins and losses, game sessions duration, gameplay patterns and strategies, bonuses claimed and wagered, tournament participation, and loyalty program interactions
• Transaction Data: Deposits, withdrawals, transfer amounts, payment methods used, transaction timestamps, and processing status
• Account Activity: Login dates and times, session duration, account balance history, responsible gaming limit settings, and self-exclusion requests

Technical and Device Information

We collect technical data about the devices and software you use to access 99bone services:

• Device Information: Device type (mobile, tablet, desktop), operating system and version, device manufacturer and model, screen resolution, device identifiers (IMEI, advertising ID), and mobile network information
• Browser and Application Data: Browser type and version, language settings, time zone, referring website URLs, and pages viewed on our website
• Network and Connection Data: IP address, internet service provider (ISP), connection type, network performance data, and approximate geolocation based on IP address
• Cookies and Similar Technologies: Cookie identifiers, local storage data, and pixel tags (see Section 8 for detailed information)

Security and Fraud Prevention Data

To protect against fraud, money laundering, and unauthorized access, we collect behavioral and pattern data including typing patterns and speed, mouse movements and click patterns, unusual betting patterns or anomalies, multiple account detection signals, and device fingerprinting data.

1.3 Information from Third Parties

Payment Processors

We receive transaction confirmation, payment verification, and fraud risk assessment data from GCash, Maya (PayMaya), Philippine banks, and other payment service providers.

Identity Verification Services

Third-party identity verification and Know Your Customer (KYC) service providers may supply us with identity validation results, document authenticity verification, sanctions and watchlist screening results, and politically exposed person (PEP) status checks.

Game Providers

We receive gaming session data, game outcome records, RNG (Random Number Generator) verification logs, and progressive jackpot information from third-party game developers such as JILI, Pragmatic Play, Evolution Gaming, and others.

Marketing and Analytics Partners

We may receive referral source information, advertising interaction data, and aggregated demographic insights from marketing partners and analytics providers, always in compliance with applicable data protection laws.

2. How We Use Your Information

99bone Casino uses the personal information we collect for various legitimate business purposes necessary to provide, operate, maintain, and improve our gaming services. The primary purposes for which we process your data include:

2.1 Service Provision and Account Management

• Creating and managing your 99bone Casino account
• Verifying your identity, age, and eligibility to use gambling services
• Processing your gaming transactions including deposits, withdrawals, wagers, and winnings
• Providing access to our games, features, and platform functionality
• Maintaining accurate records of your account balance and transaction history
• Managing bonuses, promotions, rewards, and loyalty programs
• Providing customer support and responding to your inquiries

2.2 Regulatory Compliance and Legal Obligations

• Complying with PAGCOR licensing requirements and gaming regulations
• Fulfilling obligations under the Philippine Data Privacy Act of 2012
• Meeting Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) requirements under Philippine law (Republic Act No. 9160, as amended)
• Conducting Know Your Customer (KYC) verification and due diligence
• Maintaining records required by gaming regulators and tax authorities
• Reporting suspicious transactions or activities to relevant authorities
• Responding to legal requests, court orders, and lawful government demands

2.3 Security, Fraud Prevention, and Risk Management

• Protecting against fraudulent transactions, identity theft, and account takeover
• Detecting and preventing money laundering, bonus abuse, and collusion
• Identifying multiple accounts, duplicate registrations, and terms violations
• Monitoring for unusual gameplay patterns or betting anomalies
• Securing our systems and networks against cyber threats and attacks
• Investigating reported security incidents and policy violations
• Protecting the integrity of our gaming platform and fair play environment

2.4 Responsible Gaming and Player Protection

• Implementing responsible gaming tools including deposit limits, loss limits, and session time limits
• Processing self-exclusion and cooling-off period requests
• Identifying players who may be at risk of problem gambling
• Providing resources and support for responsible gaming practices
• Preventing underage gambling through age verification
• Complying with responsible gaming requirements under PAGCOR regulations

2.5 Service Improvement and Personalization

• Analyzing usage patterns to improve platform functionality and user experience
• Personalizing game recommendations based on your preferences
• Testing new features, products, and services
• Conducting statistical analysis and market research
• Optimizing website performance and mobile application functionality
• Tailoring promotional offers to your interests and gaming activity

2.6 Marketing and Communication

• Sending promotional emails about bonuses, tournaments, and new games (with your consent)
• Delivering SMS notifications about account activity and special offers
• Providing push notifications through our mobile application
• Sending transactional emails about deposits, withdrawals, and account changes
• Informing you about important service updates, policy changes, and security alerts
• Conducting customer satisfaction surveys and feedback requests

3. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 99bone Casino processes your personal information based on the following legal grounds:

3.1 Consent

By creating an account and accepting our Terms and Conditions and this Privacy Policy, you provide consent for us to collect and process your personal information for the purposes described herein. You may withdraw consent at any time by closing your account, though this will prevent you from using our services.

3.2 Contractual Necessity

Processing your personal information is necessary to perform our contract with you (the Terms and Conditions), including providing gaming services, processing transactions, managing your account, and fulfilling our obligations under the agreement.

3.3 Legal Obligation

We are legally required to process certain personal information to comply with:

• PAGCOR licensing conditions and gaming regulations
• Anti-Money Laundering (AML) laws and regulations (Republic Act No. 9160, as amended)
• Know Your Customer (KYC) requirements
• Tax reporting obligations to the Bureau of Internal Revenue (BIR)
• Record-keeping requirements under Philippine law
• Court orders, subpoenas, and lawful government requests

3.4 Legitimate Interests

We process personal information based on our legitimate business interests, including fraud prevention and security, service improvement and optimization, network and information security, business analytics and reporting, and protecting our legal rights and interests. We carefully balance these interests against your privacy rights and ensure processing does not override your fundamental rights and freedoms.

4. Sharing and Disclosure of Information

99bone Casino does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with carefully selected third parties in the following circumstances:

4.1 Service Providers and Business Partners

We share necessary information with trusted third-party service providers who perform services on our behalf:

Service Provider Type	Purpose of Data Sharing
Payment Processors	Process deposits and withdrawals; verify payment methods
Game Providers	Deliver gaming content; track gameplay; manage progressive jackpots
Identity Verification Services	Conduct KYC checks; verify documents; screen against sanctions lists
Cloud Hosting Providers	Store and process data; maintain infrastructure security
Customer Support Tools	Manage support tickets; provide live chat services
Email and SMS Services	Send transactional and promotional communications
Analytics Providers	Analyze user behavior; generate usage reports; improve services
Fraud Prevention Services	Detect fraudulent activity; prevent account takeover; assess risk

All service providers are contractually obligated to maintain the confidentiality and security of your information, use it only for the specified purposes, and comply with applicable data protection laws.

4.2 Regulatory and Law Enforcement Authorities

We may disclose your personal information to regulatory bodies and law enforcement agencies when required by law or when necessary to:

• Comply with PAGCOR regulatory requirements and audits
• Respond to lawful requests from government authorities
• Report suspicious transactions under AML/CTF obligations
• Cooperate with criminal investigations
• Enforce our Terms and Conditions and legal rights
• Protect against fraud, illegal activity, or security threats

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, bankruptcy, or sale of assets, your personal information may be transferred to the successor entity or acquiring party. We will notify you of any such change and provide options regarding your data if required by law.

4.4 Aggregated and De-identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with business partners, advertisers, researchers, or other third parties for industry analysis, demographic profiling, marketing research, and other legitimate business purposes.

5. Data Storage and Security

5.1 Security Measures

99bone Casino implements comprehensive technical, administrative, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS/SSL protocols. Sensitive data at rest, including passwords and financial information, is encrypted using AES-256 encryption or equivalent.
• Access Controls: Role-based access controls ensure that only authorized personnel with legitimate business needs can access personal information. Multi-factor authentication is required for administrative access to sensitive systems.
• Network Security: Firewalls, intrusion detection systems, and DDoS protection safeguard our infrastructure from cyber threats. Regular security audits and penetration testing identify vulnerabilities.
• Secure Development: We follow secure coding practices and conduct security reviews of all code changes. Third-party security assessments validate our application security.
• Employee Training: All employees with access to personal information receive data privacy and security training. Confidentiality obligations are included in employment contracts.
• Vendor Management: Third-party service providers are vetted for security compliance and contractually required to maintain appropriate safeguards.

5.2 Data Storage Locations

Your personal information is primarily stored on secure servers located in data centers within the Philippines and in reputable cloud infrastructure providers' facilities in Southeast Asia. We ensure that all storage locations maintain security standards equivalent to those required under Philippine law.

5.3 Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, 99bone Casino will notify affected users within 72 hours of becoming aware of the breach, as required by the Philippine Data Privacy Act. Notification will include the nature of the breach, categories of data affected, likely consequences, and measures taken to address the breach. We will also notify the National Privacy Commission as required by law.

6. Data Retention

99bone Casino retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements, and protect our legitimate interests. Our retention practices include:

6.1 Active Account Data

Personal information associated with active accounts is retained for the duration of your account relationship with 99bone. This includes account registration data, transaction history, gaming activity, and communication records.

6.2 Closed Account Data

Following account closure, we retain certain information for legal and regulatory compliance:

• Regulatory Requirements: PAGCOR regulations require retention of player records, transaction logs, and gaming activity for a minimum of five (5) years after account closure.
• AML/CTF Obligations: Anti-Money Laundering laws mandate retention of identity verification documents and transaction records for five (5) years from the last transaction or account closure, whichever is later.
• Tax Records: Financial transaction data may be retained for ten (10) years to comply with tax authority requirements.
• Legal Claims: Information relevant to legal disputes or potential claims may be retained until the statute of limitations expires or the matter is fully resolved.

6.3 Marketing Data

If you opt out of marketing communications, we will retain minimal information (email address or phone number) on a suppression list to ensure we do not inadvertently contact you in the future. This data is retained indefinitely unless you request complete deletion after the applicable retention period.

6.4 Automated Deletion

Data that is no longer required for legal, regulatory, or business purposes is automatically deleted or anonymized according to our data retention schedule. Session data, temporary files, and logs are typically deleted within 90 days unless required for ongoing investigations or regulatory audits.

7. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have specific rights regarding your personal information held by 99bone Casino. We are committed to facilitating the exercise of these rights, subject to legal limitations and regulatory requirements.

7.1 Right to Access

You have the right to request confirmation of whether 99bone processes your personal information and to obtain access to such information. You can request a copy of your personal data by contacting our Data Protection Officer. We will provide the information in a structured, commonly used, and machine-readable format.

7.2 Right to Rectification

You can update and correct your personal information directly through your account settings. For information that cannot be self-corrected, contact Customer Support to request amendments. We will verify the accuracy of new information and update our records within a reasonable timeframe.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information under certain circumstances:

• The information is no longer necessary for the purposes for which it was collected
• You withdraw consent and there is no other legal ground for processing
• You object to processing and there are no overriding legitimate grounds
• The information has been unlawfully processed

However, we may be unable to delete information if retention is required for compliance with legal obligations, establishment of legal claims, or other lawful purposes under the Data Privacy Act.

7.4 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications by clicking "unsubscribe" in emails, adjusting preferences in your account settings, or contacting Customer Support. You may also object to processing based on legitimate interests, though we may continue processing if we demonstrate compelling legitimate grounds that override your interests.

7.5 Right to Data Portability

You have the right to receive personal information you provided to 99bone in a structured, commonly used, machine-readable format. You may also request that we transmit this information directly to another service provider where technically feasible.

7.6 Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time. This will not affect the lawfulness of processing before consent withdrawal. Note that withdrawing consent may prevent you from using certain 99bone services that require such processing.

7.7 Right to Lodge a Complaint

If you believe your privacy rights have been violated or are dissatisfied with how we handle your personal information, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Contact information is provided in Section 13.

7.8 Exercising Your Rights

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) days of verification of your identity. Complex requests may require up to thirty (30) days, and we will inform you of any extension. We do not charge fees for requests unless they are manifestly unfounded, excessive, or repetitive.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, provide information to website owners, and enhance user experience. 99bone Casino uses cookies and similar tracking technologies (web beacons, pixels, local storage) to provide and improve our services.

8.2 Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, session management, and accessibility. You cannot opt out of essential cookies as they are required for our services to operate.

Functional Cookies

Functional cookies enhance website functionality and personalization. They remember your preferences (language, currency, username) and choices to provide a more personalized experience.

Analytics Cookies

We use analytics cookies to collect information about how visitors use our website. This helps us understand traffic patterns, identify popular content, diagnose technical issues, and improve our services. We use Google Analytics and similar tools for this purpose.

Marketing Cookies

Marketing cookies track your browsing activity to deliver relevant advertisements and measure campaign effectiveness. These cookies may be set by us or third-party advertising partners. You can opt out of marketing cookies through your cookie preferences.

8.3 Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can typically:

• View and delete existing cookies
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies
• Delete all cookies when closing your browser

Please note that disabling certain cookies may impact website functionality and prevent you from using some features of 99bone Casino. Essential cookies cannot be disabled if you wish to use our services.

9. Third-Party Services and Links

9.1 Third-Party Game Providers

Games offered on 99bone Casino are provided by third-party developers including JILI, Pragmatic Play, Evolution Gaming, Play'n GO, and others. When you play these games, the game provider may collect technical data necessary to deliver the gaming experience. Each provider has their own privacy policy governing data collection and use. We select game providers who maintain appropriate data protection standards.

9.2 Payment Service Providers

When you make deposits or withdrawals using GCash, Maya, bank transfers, or other payment methods, your transaction is processed by the respective payment service provider. These providers collect and process payment information according to their own privacy policies. 99bone does not directly store complete payment card numbers or bank account credentials.

9.3 External Links

Our website and communications may contain links to external websites, including payment processor sites, social media platforms, and affiliate partners. 99bone Casino is not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policy of any external website before providing personal information.

9.4 Social Media Integration

If we offer social media integration features (e.g., sharing wins, social login), your interaction with these features is governed by the privacy policy of the respective social media platform. Information you share publicly through social media is not protected by this Privacy Policy.

10. International Data Transfers

While 99bone Casino primarily operates within the Philippines and stores data in Philippine and Southeast Asian data centers, some third-party service providers (cloud hosting, game providers, analytics tools) may process your information in countries outside the Philippines.

When we transfer personal information internationally, we ensure appropriate safeguards are in place:

• Contractual clauses requiring recipients to protect data according to standards equivalent to Philippine law
• Verification that the receiving country provides adequate data protection (as recognized by the National Privacy Commission)
• Implementation of technical and organizational security measures during transfer and storage
• Compliance with Philippine data export requirements under the Data Privacy Act

We regularly review the data protection practices of our international service providers to ensure ongoing compliance with Philippine data privacy standards.

11. Children's Privacy

99bone Casino services are strictly intended for individuals who are at least twenty-one (21) years of age. We do not knowingly collect, use, or solicit personal information from anyone under the age of 21, nor do we knowingly allow such persons to register for our services.

If we become aware that we have collected personal information from a person under 21 years of age without proper age verification, we will take immediate steps to delete that information and close the associated account. Any winnings or deposits associated with underage accounts will be forfeited.

Parents and guardians who believe their child has provided personal information to 99bone Casino should contact us immediately at [email protected] so we can take appropriate action.

12. Changes to This Privacy Policy

99bone Casino reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or technological developments. Material changes will be communicated through:

• Prominent notice on our website homepage
• Email notification to your registered email address
• In-app notification for mobile application users
• Pop-up notification upon next login requiring acknowledgment of changes

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of 99bone services after any Privacy Policy changes constitutes your acceptance of the modified Policy. If you do not agree to the revised Policy, you must cease using our services and may close your account by contacting Customer Support.

13. Contact Information and Data Protection Officer

13.1 99bone Casino Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Customer Support: Available 24/7 via live chat on our website or email at [email protected]
• Privacy Inquiries: [email protected]
• Data Protection Officer: [email protected]

13.2 Data Protection Officer (DPO)

99bone Casino has designated a Data Protection Officer (DPO) responsible for overseeing our data protection strategy and implementation to ensure compliance with the Philippine Data Privacy Act. The DPO serves as the point of contact for:

• Privacy right requests (access, rectification, erasure, data portability)
• Data protection complaints and concerns
• Questions about how we process your personal information
• Cooperation with National Privacy Commission inquiries

Contact our Data Protection Officer:
Email: [email protected]
Response Time: Within 15 days of receipt

13.3 National Privacy Commission

If you are dissatisfied with our response to your privacy concerns or believe we have violated your rights under the Data Privacy Act, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC)
Vicente Sotto Street, Pasay City, Metro Manila, Philippines
Email: [email protected]
Website: https://www.privacy.gov.ph
Complaint Hotline: (02) 8234-2228

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99bone Casino complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173)
and is licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR).