Terms & Conditions — 99bone Casino Philippines

1. Acceptance of Terms

By creating an account with 99bone Casino, you expressly agree to comply with and be legally bound by these Terms and Conditions, along with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference. If you do not agree to any provision of these Terms, you must immediately cease all use of 99bone services and refrain from creating an account.

Your continued use of 99bone services following any amendment to these Terms constitutes your acceptance of such amendments. We reserve the right to modify these Terms at any time, and it is your responsibility to review them periodically. Material changes will be communicated via email notification to your registered email address or through prominent notice on our website.

These Terms apply to all users accessing 99bone Casino from any jurisdiction, but you are solely responsible for ensuring that your use of our services complies with all applicable local, state, national, and international laws and regulations. If online gambling is prohibited in your jurisdiction, you must not access or use 99bone services.

2. Eligibility and Account Registration

2.1 Age and Legal Requirements

You must be at least twenty-one (21) years of age to create an account with 99bone Casino. By registering, you warrant and represent that you meet this minimum age requirement. We reserve the right to request proof of age documentation at any time, and failure to provide satisfactory verification may result in immediate account suspension and forfeiture of funds.

You must be legally permitted to participate in online gambling activities in your jurisdiction of residence. It is your sole responsibility to ensure that your use of 99bone services complies with all applicable laws in your country, province, or locality. 99bone does not accept players from jurisdictions where online gambling is prohibited by law.

2.2 Account Registration Process

To use 99bone gaming services, you must create a personal account by providing accurate, current, and complete information, including but not limited to your full legal name, date of birth, valid email address, mobile phone number, and residential address. You agree to promptly update your account information if any details change.

You may register only one (1) account per person. Multiple accounts, duplicate accounts, or accounts registered using false information are strictly prohibited. 99bone reserves the right to close duplicate accounts, void all wagers and bonuses, and confiscate any winnings associated with such accounts.

During registration, you will create login credentials consisting of a username and password. You are solely responsible for maintaining the confidentiality of these credentials and for all activities that occur under your account, whether authorized by you or not.

2.3 Identity Verification (KYC)

In accordance with Philippine Anti-Money Laundering (AML) regulations and PAGCOR requirements, 99bone Casino implements Know Your Customer (KYC) procedures. You may be required to submit identity verification documents including government-issued identification (passport, driver's license, national ID), proof of address (utility bill, bank statement), and payment method verification (bank statement, GCash/PayMaya screenshot).

Withdrawal requests may be processed only after successful completion of KYC verification. We reserve the right to request additional documentation at any time to verify your identity, age, payment methods, or compliance with these Terms. Failure to provide requested documents within a reasonable timeframe may result in account suspension and withdrawal delays.

3. Account Security and Responsibilities

3.1 Protecting Your Account

You are responsible for maintaining the security and confidentiality of your 99bone account credentials. Never share your username, password, or account access with any third party. Use a strong, unique password that is not used for other online services. Enable two-factor authentication (2FA) if available to enhance account security.

You must immediately notify 99bone Customer Support if you suspect any unauthorized access to your account, discover a security breach, or become aware that your credentials have been compromised. We will investigate all reported security incidents, but we are not liable for losses resulting from unauthorized access caused by your failure to maintain credential security.

3.2 Accurate Information

All information provided during registration and throughout your use of 99bone services must be truthful, accurate, current, and complete. Providing false, misleading, or fraudulent information constitutes a material breach of these Terms and may result in immediate account termination and forfeiture of all funds and winnings.

You must use your own legal name and personal information. Registering an account on behalf of another person, using someone else's identity, or allowing others to use your account is strictly prohibited.

3.3 Account Access and Device Security

Always log out of your 99bone account when using shared or public computers. Do not access your account on devices that may be compromised by malware, keyloggers, or other security threats. Use reputable antivirus software and keep your operating system and browsers updated with the latest security patches.

If you access 99bone services through our mobile application, ensure your device is protected with a secure lock screen (PIN, password, biometric authentication). Lost or stolen devices should be reported immediately so we can take appropriate security measures.

4. Deposits, Withdrawals, and Payment Processing

4.1 Deposit Methods and Requirements

99bone Casino accepts deposits via GCash, PayMaya, bank transfer to Philippine banks (BPI, BDO, Metrobank, UnionBank, and others), over-the-counter payments through partner outlets (7-Eleven, Cebuana Lhuillier, MLhuillier), and other payment methods displayed in your account cashier. Minimum and maximum deposit limits are specified for each payment method and may be adjusted at our discretion.

All deposits must originate from a payment source registered in your own name. Third-party deposits are prohibited. You must be the legal account holder or authorized user of any payment method used to fund your 99bone account. We reserve the right to refuse deposits that we reasonably believe originate from fraudulent or unauthorized sources.

Deposits are processed in Philippine Pesos (PHP). Exchange rates for non-PHP payment methods are determined by the payment processor and may include conversion fees. 99bone does not charge fees for standard deposits, but your payment provider may impose processing fees, charges, or transaction costs beyond our control.

4.2 Withdrawal Process and Policies

Withdrawal requests are processed to the same payment method used for deposits whenever possible. For security and anti-money laundering compliance, you must withdraw at least the amount of your initial deposit using the same method before requesting withdrawal via an alternative method. Exceptions may be granted at our sole discretion in cases where the original payment method no longer supports withdrawals.

All withdrawal requests are subject to identity verification (KYC), security review, and compliance checks before processing. First-time withdrawals typically require additional verification steps. Standard withdrawal processing time is up to 24 hours for GCash and PayMaya, and 1-3 business days for bank transfers, though most withdrawals are completed faster.

Minimum withdrawal amounts and maximum withdrawal limits per transaction and per period are specified in your account cashier. 99bone reserves the right to impose withdrawal limits based on account activity, VIP status, and regulatory requirements. Unusually large withdrawal requests may require additional verification and management approval.

You are responsible for providing correct and complete withdrawal details (bank account number, GCash mobile number, etc.). 99bone is not liable for delayed or failed withdrawals resulting from incorrect information provided by you. Once funds have been successfully transmitted to the withdrawal destination you specified, the transaction is considered complete.

4.3 Wagering Requirements and Withdrawal Conditions

To prevent money laundering and bonus abuse, all deposits must be wagered at least one (1) time before withdrawal, unless you are withdrawing deposited funds without accepting any bonus. Bonus funds are subject to specific wagering requirements detailed in the applicable bonus terms before they can be converted to withdrawable cash.

If you request a withdrawal before completing applicable wagering requirements, 99bone reserves the right to deduct bonus amounts, void associated winnings, or charge a processing fee equal to the cost of payment processing. Refer to specific promotion terms for detailed wagering requirements.

4.4 Transaction Fees and Limits

99bone does not charge fees for deposits or withdrawals, except in cases of abuse, excessive withdrawal requests, or when withdrawing funds that have not met minimum wagering requirements. However, your payment provider (GCash, PayMaya, bank) may impose their own fees, which are beyond our control.

We reserve the right to impose reasonable limits on deposit and withdrawal amounts to manage risk, ensure regulatory compliance, and prevent fraudulent activity. Such limits may vary based on your account verification status, transaction history, and VIP level.

5. Gaming Rules and Fair Play

5.1 Game Integrity and Random Number Generation

All games offered by 99bone Casino are provided by licensed and regulated third-party game providers including JILI, Pragmatic Play, Evolution Gaming, Play'n GO, and others. Game outcomes are determined by certified Random Number Generators (RNG) that have been independently tested and audited by accredited testing agencies to ensure fairness and unpredictability.

Return to Player (RTP) percentages for each game are published by the game provider and are available in game information screens. RTP represents the theoretical percentage returned to players over an extended period and does not guarantee individual session results. Actual results may vary significantly in the short term due to variance and randomness.

5.2 Game Rules and Betting Limits

Each game has specific rules, paytables, and betting limits that are accessible within the game interface. You are responsible for understanding the rules of any game before placing wagers. Minimum and maximum bet sizes are determined by the game provider and 99bone Casino management.

In the event of a game malfunction, error, or technical issue, all affected wagers and payouts are void and invalid. If a game malfunctions during play, we will make reasonable efforts to restore the game state or refund affected wagers, but we are not liable for potential winnings that would have resulted from the incomplete game.

5.3 Betting Patterns and Game Strategy

You may use any legal betting strategy or system when playing 99bone Casino games. However, strategies that exploit technical vulnerabilities, software bugs, or system errors are strictly prohibited and will result in immediate account termination and forfeiture of winnings.

Bonus abuse strategies, including but not limited to low-risk betting patterns designed solely to convert bonus funds to cash without genuine gameplay risk, are prohibited. Examples include wagering on opposite outcomes in the same event (hedging) or other risk-minimization tactics used primarily to satisfy wagering requirements rather than engage in genuine gameplay.

5.4 Disconnections and Technical Issues

In the event of disconnection during gameplay, your game session will remain open for a limited time (typically 24 hours) to allow you to reconnect and complete the game round. If you do not reconnect within this period, the game round will be settled according to the game provider's disconnection policy, which typically results in automatic completion using your last selected action or default game rules.

99bone is not liable for losses resulting from internet connection failures, device malfunctions, or other technical issues on your end. You are responsible for ensuring a stable internet connection when playing real-money games.

6. Bonuses, Promotions, and Rewards

6.1 General Bonus Terms

99bone Casino offers various bonuses and promotions including welcome bonuses, deposit bonuses, cashback offers, free spins, and loyalty rewards. Each promotion is governed by specific terms and conditions that must be reviewed and understood before participation. Bonus terms are available on the promotion page and in your account promotion section.

Bonuses are intended for recreational players and are limited to one per person, household, IP address, device, payment method, and email address unless otherwise specified. Attempting to claim multiple bonuses using different accounts or identities constitutes bonus abuse and will result in forfeiture of all bonuses, winnings, and potential account closure.

6.2 Wagering Requirements

All bonuses are subject to wagering requirements (also called rollover or playthrough requirements) that specify the total amount that must be wagered before bonus funds and associated winnings become withdrawable. Wagering requirements are expressed as a multiple of the bonus amount (e.g., "30x bonus") or of the bonus plus deposit (e.g., "30x bonus + deposit").

Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while table games, video poker, and live dealer games may contribute less (e.g., 10-20%) or be excluded entirely. Refer to specific bonus terms for game contribution rates.

Wagering requirements must be completed within a specified timeframe (typically 7-30 days depending on the bonus). Failure to complete wagering requirements within the specified period results in forfeiture of the bonus and any associated winnings.

6.3 Bonus Restrictions and Maximum Wins

While a bonus is active (before wagering requirements are met), maximum bet limits apply to prevent bonus abuse. Typical maximum bet limits during bonus play are PHP 100-500 per spin/hand, though specific limits are stated in each promotion's terms. Exceeding maximum bet limits may result in bonus forfeiture.

Some bonuses include maximum win caps that limit the amount of winnings that can be converted to withdrawable cash after completing wagering requirements. For example, a bonus with a "5x maximum win" means you can withdraw a maximum of 5 times the bonus amount, with excess winnings removed upon completion of wagering.

6.4 Bonus Abuse and Fraud

99bone Casino reserves the right to withhold bonuses, void winnings, and close accounts in cases of suspected bonus abuse or fraud. Activities considered abusive include: creating multiple accounts to claim bonuses repeatedly, colluding with other players, using automated betting software or bots, exploiting software bugs or glitches, engaging in arbitrage betting or risk-free betting across platforms, and any other activity deemed by 99bone to constitute unfair advantage or fraudulent behavior.

7. Responsible Gaming and Self-Exclusion

7.1 Our Commitment to Responsible Gaming

99bone Casino is committed to promoting responsible gaming and providing a safe entertainment environment. We encourage players to view gambling as entertainment, not as a means of income. Never wager more than you can afford to lose. If gambling is negatively impacting your life, finances, relationships, or mental health, please seek help immediately.

We provide responsible gaming tools including deposit limits, loss limits, session time limits, and self-exclusion options. These tools are designed to help you maintain control over your gaming activity. You can access responsible gaming tools in your account settings or by contacting Customer Support.

7.2 Self-Exclusion and Cooling-Off Periods

If you feel your gaming is becoming problematic, you can request a cooling-off period (temporary self-exclusion) or permanent self-exclusion. Cooling-off periods range from 24 hours to 6 months, during which your account will be inaccessible. Permanent self-exclusion closes your account indefinitely.

During any self-exclusion period, you will not receive marketing communications, promotional offers, or incentives to return. You will not be able to log in, deposit, or play. Any attempts to circumvent self-exclusion by creating new accounts will result in immediate closure of all accounts and forfeiture of funds.

To request self-exclusion, contact our Customer Support team via live chat or email at [email protected] with "Self-Exclusion Request" in the subject line. Your request will be processed within 24 hours.

7.3 Support Resources

If you or someone you know is experiencing gambling-related problems, professional help is available. Organizations providing support include:

• PAGCOR Responsible Gaming Program — Information on responsible gaming practices and support resources in the Philippines
• Philippine Mental Health Association — Mental health support services
• Gamblers Anonymous Philippines — Peer support groups for problem gamblers
• National Center for Mental Health Crisis Hotline — 0917-899-USAP (8727)

For more information on responsible gaming tools and resources, visit our dedicated Responsible Gaming page.

8. Prohibited Activities and Account Suspension

8.1 Prohibited Conduct

The following activities are strictly prohibited and may result in immediate account suspension, termination, and forfeiture of all funds:

• Fraudulent Activity: Using stolen payment methods, providing false identity documents, laundering money, or engaging in any form of financial fraud
• Collusion and Cheating: Colluding with other players, using bots or automated software, exploiting game bugs or software vulnerabilities, or manipulating game outcomes through technical means
• Multiple Accounts: Creating or operating more than one account per person, household, or IP address to claim bonuses or gain unfair advantage
• Underage Gambling: Registering or playing if under 21 years of age
• Bonus Abuse: Systematic exploitation of bonuses through coordinated betting, risk-free betting across platforms, or strategies designed to convert bonuses to cash with minimal risk
• Illegal Activity: Using 99bone services for money laundering, financing illegal activities, or any purpose prohibited by Philippine law
• Abusive Behavior: Harassing, threatening, or abusing 99bone staff or other players through chat, email, or other communication channels

8.2 Account Suspension and Termination

99bone reserves the right to suspend or terminate your account immediately, without prior notice, if we reasonably believe you have violated these Terms, engaged in prohibited activities, or pose a risk to the integrity, security, or reputation of our services.

Upon account termination for cause, we reserve the right to:

• Void all pending wagers and transactions
• Confiscate all account balances, bonuses, and winnings derived from prohibited activities
• Refuse to process any pending withdrawal requests
• Report suspected illegal activity to relevant authorities including PAGCOR and law enforcement
• Pursue legal action to recover damages and costs incurred as a result of your prohibited conduct

If your account is terminated without cause (voluntary closure by you or at our discretion without breach on your part), you will be entitled to withdrawal of your account balance subject to completion of any pending wagering requirements and identity verification.

8.3 Investigation and Due Process

99bone reserves the right to conduct investigations into suspected Terms violations, fraud, or illegal activity. During an investigation, your account may be temporarily suspended, and withdrawals may be delayed pending completion of the investigation.

We will make reasonable efforts to complete investigations promptly, typically within 30 days. You will be notified of investigation outcomes and given an opportunity to respond to allegations before final decisions are made, except in cases of obvious fraud or legal violations requiring immediate action.

9. Intellectual Property Rights

9.1 99bone Trademarks and Content

All content on the 99bone Casino website and mobile applications, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and design elements, is the exclusive property of 99bone Casino or our content suppliers and is protected by Philippine and international copyright, trademark, and intellectual property laws.

The 99bone name, logo, and all related trademarks, service marks, and trade dress are proprietary marks of 99bone Casino. You may not use, copy, reproduce, modify, or display our trademarks without our prior written consent.

9.2 Limited License to Users

Subject to your compliance with these Terms, 99bone grants you a limited, non-exclusive, non-transferable, revocable license to access and use our website and services for personal, non-commercial entertainment purposes only. This license does not permit you to:

• Copy, reproduce, distribute, transmit, display, perform, publish, or create derivative works from any 99bone content
• Decompile, reverse engineer, or disassemble any software, systems, or technology underlying our services
• Use automated systems (bots, scrapers, crawlers) to access, monitor, or extract data from our website
• Frame, mirror, or replicate any portion of our website on another server or platform
• Remove, obscure, or alter copyright notices, trademarks, or other proprietary rights notices

9.3 Game Provider Content

Games offered on 99bone Casino are provided by third-party game developers and are subject to the intellectual property rights of those providers. All game content, including graphics, sounds, mechanics, and code, remains the property of the respective game provider.

10. Limitation of Liability

10.1 Disclaimer of Warranties

99bone Casino services are provided "as is" and "as available" without any warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title.

We do not warrant that:

• Our services will be uninterrupted, timely, secure, or error-free
• Game outcomes will meet your expectations or result in winnings
• Software, servers, or networks will be free from viruses, malware, or other harmful components
• Information provided on our website is accurate, complete, or current

10.2 Limitation of Liability

To the maximum extent permitted by Philippine law, 99bone Casino, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, game providers, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use our services
• Unauthorized access to or alteration of your data or account
• Statements or conduct of any third party on our services
• Game outcomes, losses, or failure to win
• Technical failures, interruptions, or errors
• Any other matter relating to our services

In no event shall 99bone Casino's total aggregate liability to you exceed the lesser of (a) the amount of funds in your account at the time of the claim, or (b) PHP 50,000, regardless of the legal theory on which the claim is based.

10.3 Indemnification

You agree to indemnify, defend, and hold harmless 99bone Casino and our affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, arising from or relating to:

• Your violation of these Terms or any applicable law or regulation
• Your violation of any rights of a third party
• Your use or misuse of 99bone services
• Any fraudulent, abusive, or illegal activity associated with your account

11. Dispute Resolution and Governing Law

11.1 Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms or your use of 99bone services shall be subject to the exclusive jurisdiction of the courts of Metro Manila, Philippines.

99bone Casino operates under the supervision and regulation of the Philippine Amusement and Gaming Corporation (PAGCOR). All gaming operations are conducted in accordance with PAGCOR rules and regulations.

11.2 Dispute Resolution Process

In the event of any dispute, controversy, or claim arising from or relating to these Terms or your use of 99bone services, you agree to first attempt to resolve the matter informally by contacting our Customer Support team. Most disputes can be resolved quickly and amicably through direct communication.

If informal resolution is unsuccessful, you agree to participate in good-faith negotiation and mediation before pursuing formal legal action. Either party may initiate mediation by providing written notice to the other party.

11.3 PAGCOR Complaints

As a PAGCOR-licensed operator, 99bone Casino is subject to PAGCOR oversight. If you have a complaint that cannot be resolved through our internal customer support channels, you may file a formal complaint with PAGCOR's Customer Relations and Services Department.

11.4 Class Action Waiver

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive your right to participate in a class action lawsuit or class-wide arbitration against 99bone Casino.

12. Amendments and Modifications

12.1 Right to Modify Terms

99bone Casino reserves the right to modify, amend, or update these Terms and Conditions at any time, at our sole discretion, with or without prior notice. Material changes will be communicated to users via email notification to the registered email address or through prominent notice on our website.

Your continued use of 99bone services following any modification to these Terms constitutes your acceptance of the modified Terms. If you do not agree to modified Terms, you must immediately cease using our services and close your account.

12.2 Changes to Services and Games

We reserve the right to modify, suspend, or discontinue any aspect of our services, including games, payment methods, features, and promotions, at any time without prior notice. We are not liable to you or any third party for any modification, suspension, or discontinuance of services.

12.3 Notification of Changes

The "Last Updated" date at the top of this page indicates when these Terms were most recently revised. We encourage you to review these Terms periodically to stay informed of any changes. Checking the "Last Updated" date will help you determine if changes have been made since your last review.

13. Contact Information

13.1 Customer Support

If you have questions about these Terms and Conditions, need assistance with your account, or wish to report a problem, please contact our Customer Support team:

• Live Chat: Available 24/7 on our website (click the chat icon in the bottom right corner)
• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Language Support: English and Tagalog

13.2 Legal and Compliance Inquiries

For legal, regulatory, or compliance-related inquiries, please contact:

• Legal Department: [email protected]
• Compliance Officer: [email protected]

13.3 Responsible Gaming Support

For responsible gaming assistance, self-exclusion requests, or problem gambling support:

• Responsible Gaming Team: [email protected]
• Visit our Responsible Gaming page for tools and resources

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99bone Casino is licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR).
License Number: [PAGCOR License Number]
Play Responsibly. 21+ Only.